Our motivation for launching our own institute was to ensure high quality classroom training that would allow us to effectively
address the gaps in our company training needs analysis. Today PHIPD runs approximately thirty portable short courses throughout
the group that cover all business aspects from marketing and HR to computer skills and sales.
Our courses are created around good basic business practices but also include our intellectual and emotional properties. Our
courses are modular and allow our STAFF the opportunity for career growth and us the ability for succession planning.
We select our trainers based on their imbedded knowledge of the course content, their ability to fit into our corporate culture and
their training and development skills. We also wanted to ensure a transfer of knowledge therefore all our courses have a test of
competence for which the delegate receives a certificate.
view the short courses and skills programmes currently form part of our classroom development portfolio.
The Protea Hotels e-Learning Academy, which forms part of the Institute for Professional Development, went live on the 05th of March 2012.
E-LEARNING ACADEMY MISSION
To ensure Protea Hotels corporate and individual business objectives are reached through effective training and development of Protea people.
Making learning accessible 24/7, cost effective and time efficient. Complementing blended training.
The e-Learning platform came about as a result of a training audit conducted by the PHG Board in mid-2011 that recognised the logistical
impossibility of offering all 15,000 employees effective and timeous on-going training.
The platform has provided our 15,000 employees, spread across more than 120 hotels in 9 African countries, access to online learning.
Since going live - 100% of our hotels have been linked to the Learning Management System (LMS).
The beauty of online learning is that we are able to offer training of a consistent nature to STAFF across the Protea footprint and they can
commence the training sessions whenever it is convenient for them and Hotel Operations.
view the courses currently form part of our e-learning portfolio.
For more than 20 years the Protea Hospitality Group has been running two separate in-service training programmes in hospitality management
and professional cookery respectively. These two programmes result in externally recognised qualifications and more than 60% of our senior
management, hotel general managers and executive chefs in the company today have come up through these ranks.
read more about our in-service traineeship programme.
QUALITY ASSURANCE MISSION STATEMENT
To ensure the consistency of the physical standards and service efficiencies and friendliness within Protea Hotels
QUALITY ASSURANCE OBJECTIVES
To communicate, implement and measure achievement of minimum operational standards that will anticipate, meet and exceed GUEST
expectations – branding, physical and service.
To maintain and improve the Quality of the Brand through Quality Assurance interventions.
The Protea Hotels Operations Standards Manual sets out the Minimum physical, operational and service standards that must be adhered to and
achieved by each Hotel. The adherence and achievement of these laid down standards is measured through the Quality Assurance Review
Programme. The implementation of the Minimum Standards is essential to maintain GUESTS and to anticipate and exceed their expectations.
The Operations Standards Manual:
- Describes the way things should be
- Sets and communicates the standards for the way things should be
- Let's STAFF know what GUESTS' expect
- Gives the hotel the ability to inspect what is expected
The Quality Assurance Review form is designed so that each Department or operational area may be assessed independently and internally
at Hotel level. In this regard each Department Head/the General Manager is required to conduct an internal Quality Review inspection,
using the prescribed format, at least once a month. Heads of department are required to follow through with preventative maintenance.
The importance of preventative maintenance is to find the "fault" before the GUEST does.
An External Quality Assurance Review Assessments is conducted by the Protea Hotels Quality TEAM at least once per annum.
We receive many enquiries about careers and training & development through the Protea Hotels Institute for Professional
Development and have selected the most common enquiries to answer for you. Should your questions not be answered please
email us and we will respond accordingly.
Training & Development related queries: firstname.lastname@example.org
Career related queries: email@example.com
Q. Does Protea Hotels offer an apprenticeship or in-service training programme of any kind?
A. Yes, we run two in-service training programmes namely:
- The Protea Hotels Hospitality Management Programme
- The Protea Hotels Professional Cookery Programme
Refer to In-Service Traineeship
for more information.
Q. What criteria must I meet to be an in-service trainee?
A. The following is required:
Q. What kind of matric do I need for the programmes?
- Be in possession of a Matric (Gr 12) certificate or equivalent NQF Level 4 qualification
- Be over 18 years of age and not over the age of 23 years at the commencement of the course or turn older than 23
years old within your first year
- Be a South African citizen
- Must have at least one year's full-time employment in the hotel industry
- Have worked full time in a hotel for a minimum of one year
A. Matric requirements:
Q. Why do I need to gain a year of experience to become a trainee?
- With English as a subject with a minimum rating level of 4 (50 – 59%)
- Preferably with Accounting and/or Mathematics as a subject with a minimum rating level of 4 (50 – 59%)
- Prospective Trainees whom do not meet the subject requirement as listed above may still be considered, but only in the
event that they have a higher than 50% result for each of their subjects
A. The experiential year is to ensure you have reality of job choice.
Q. Do I need to do an experiential year to be a chef trainee?
A. Yes - you need reality of job choice and a basic understanding of kitchen operations.
Q. Does waiter experience help?
A. Yes, if you have done your waiting service in a hotel.
Q. I have just matriculated – can I get a job in one of your hotels?
A. The Protea Hotels Institute for Professional Development does not recruit for, or place individuals with hotels, to
gain the experience necessary to apply. This is an individual hotel level initiative.
If you want to gain this experience necessary through a Protea Hotel you can visit our website www.proteahotels.com for a full
list of our hotels. Contact hotels suitably located and enquire whether they take in Orientation Trainees. If they do you
should apply to the hotel direct. Please ensure that you apply to more than one hotel to make sure that you are successful in finding placement.
You should find a position within a hotel by the end of January, in order to be able to apply by the 31st of August of the same
year, for the 1st year intake in January of the following year.
Q. How long is the in–service training programmes?
A. Both programmes are three years in duration.
Q. Do I get a salary?
A. Yes, you will receive an apprenticeship-based salary in line with minimum wage for the hospitality industry.
Q. Is accommodation provided?
A. No, accommodation is not provided.
Q. What hotel and/or culinary schools are used?
A. The following institutions are used:
Q. Will it cost me anything?
- Management Programme: Cape Peninsula University of Technology, Cape Hotel School and the University of Johannesburg - School of Tourism & Hospitality
- Professional Cookery: Capsicum Culinary Studio – Cape Town and HTA School of Culinary Art – Johannesburg
A. The following needs to be considered:
- All expenses incurred in travelling to the training hotel the trainee has been transferred to on an annual basis;
- The trainee is required to arrange their own accommodation at their own cost; and
- The trainee is responsible for their own transport (to and from work) and meals (during working hours).