Frequently Asked Questions

Get the most out of your Prokard Reward Programme!As a Prokard member, you have access to a whole range of amazing benefits – and now we’d like to help you make the most of them!

Below you’ll find some frequently asked questions and answers about our Prokard Rewards Programme. They’ll tell you everything you need to know about the programme, from activating your online profile, to earning and spending Prokard Rands…and more!

So, please take some time to read through them and, of course, if you have any questions at all, feel free to get in touch! Terms and conditions apply.

ONLINE PROFILE
What is an online profile and why do I need one?

  • Your online profile is your personal online membership account, which allows you to view offers, book your stays, check your Prokard Rand balance and generally manage your profile, all at your convenience
  • Because the Prokard Rewards Programme works electronically, every member needs to create their own online profile.

How do I activate my online profile?

  • Enter your username and enter the 8 digit Prokard number on your card, then click 'Activate My Profile'.
  • Create a unique username and password
  • Choose a security question with appropriate personalised answer. (Just in case you forget your password>
  • Once completed, your profile would be created and you are officially logged into your profile!
  • Click here to create your online profile

What can I do with my online profile?

  • Book Online
  • Check Availability
  • View Special Offers
  • Check your Prokard Rands balance
  • Spend your Prokard Rands
  • Redeem exclusive eVouchers
MEMBERSHIPS
Does the Prokard Rewards Programme offer different membership tiers?

  • Absolutely, these are:
  • Bronze
  • Silver
  • Gold

How does the new Bronze Prokard work?

  • The Bronze Prokard is only available at the reception desk in our hotels. For those who would like a taste of what the Prokard Rewards Programme is all about, you can simply Ask for your FREE Bronze Prokard the next time you stay.
  • Then, from your second stay at any one of our Protea Hotels or African Pride Hotels, you’ll start earning Prokard Rands.
  • This means you’ll get 2.5% of whatever you spend on your accommodation back in Prokard Rands.
  • As soon as you’ve accumulated 100 Prokard Rands, you can start spending them on your next accommodation booking.

How does the Silver Prokard work?

  • Whenever a Silver member books at one of our hotels, they earn 5% of whatever they spend on accommodation back in Prokard Rands.
  • Silver members enjoy guaranteed redemption on Prokard Rands – which means they can spend them whenever they want to.
  • These members also receive great discounts, like up to 10% off the best available rate of the day, and up to 5% off any special rates that are advertised on proteahotels.com! Plus they also enjoy a discount of 20% off when travelling in Africa.
  • Silver members also enjoy early check-in and late check-out privileges, as well as a complimentary room upgrade.


How does the Silver Government Prokard work?

  • Government Prokard members no longer receive the old blue Prokard, instead they’ll receive a FREE Silver Prokard, offering them all the same Silver rewards and benefits.
  • Plus, Government members also enjoy a preferential government rate at a number of our hotels – inclusive of breakfast. And your partner also stays free whenever you do (although they’ll have to cover the cost of their breakfast).

How does the Gold Prokard work?

  • Every time a Gold member books at one of our hotels, they earn 10% of whatever they spend on accommodation back in Prokard Rands.
  • They also enjoy guaranteed redemption on Prokard Rands – which means they can spend them whenever they want to.
  • These members receive great discounts, such as up to 10% off the best available rate of the day, and up to 5% off any special rates that are advertised on proteahotels.com! Plus they also enjoy a discount of 20% off when travelling in Africa.
  • Plus, Gold members receive exclusive free and discount accommodation vouchers up to R10 000. These complimentary vouchers offer free accommodation at a number of Protea Hotel and African Pride Hotel properties. Gold members can use their vouchers at their convenience – and they can be found and redeemed online at proteahotels.com or by calling 021 430 5300.
  • They also enjoy exclusive dining discounts – such as always eating for free when they dine with others, as well saving up to 25% when dining alone – even if they’re not staying at the hotel!
  • Gold members can take advantage of early check-in and late check-out privileges, as well as a complimentary room upgrade.

PROKARD RANDS
What are Prokard Rands?

  • Prokard Rands are the rewards you earn every time you stay at one of our Protea Hotels or African Pride Hotels in South Africa. Prokard Rands are just like cash – 1 Prokard Rands = R1, and they can really add up to some great savings on the cost of your hotel bill.

How do I earn Prokard Rands?

  • You can earn Prokard Rands whenever you stay at one of our hotels in South Africa and, depending on your membership, you can earn up to 10% of your accommodation spend back in Prokard Rands.
  • Whenever you stay at one of our hotels in South Africa, you earn a percentage of your nett accommodation spend back in Prokard Rands
  • Bronze Prokard members earn 2.5% of their nett accommodation spend back in Prokard Rands
  • Silver Prokard members earn 5% of their nett accommodation spend back in Prokard Rands
  • Gold Prokard members earn 10% of their nett accommodation spend back in Prokard Rands
  • You earn Prokard Rands whether you are staying for business or leisure and you earn even when you are spending them

How do I spend my Prokard Rands?

  • You can spend your Prokard Rands through your online profile (by logging in) to make online bookings. Once you make an online booking, under payment details, you can see how many Prokard Rands you have available. Simply enter the Prokard Rand amount you would like to spend and that amount will be deducted from the required amount.
  • You can also use your Prokard Rands to pay for any hotel service – simply swipe your mag-stripe Prokard when you check-out to pay for your hotel bill
  • Bronze Prokard members need to have a balance of 100 Prokard Rands before they can start spending on their next accommodation booking.

When can I spend my Prokard Rands?

  • You can choose to spend your Prokard Rands whenever you wish, and on almost any hotel-related services too!

Can I earn/spend my Prokard Rands when travelling in Africa?

  • Prokard Rands will only be earned at selected Protea Hotels and African Pride Hotels outside of South Africa. Members will be required to collect bonus stamps when travelling into Africa where Prokard Rands cannot be earned. Members will earn 2 (two) complimentary nights' accommodation for every 20 (twenty) nights spent on Prokard-related rates.

Can I exchange my Prokard Rands for cash?

  • No, Prokard Rands may not be exchanged for cash or transferred to another Prokard member.
PROKARD DISCOUNT
Do I receive any discounts on accommodation?

  • Yes, Silver and Gold Prokard members enjoy discounts of up to 10% off all best available rates, up to 5% off any special rate advertised on proteahotels.com as well as up to 20% off best available rate when travelling in Africa.
EVOUCHERS AND GOLD PROKARD BENEFITS
What are eVouchers?

  • After signing up for a Gold Prokard, members receive electronic vouchers worth up to R10 000 for discounted and complimentary accommodation
  • These eVouchers can be redeemed for free and discounted accommodation at a number of our Protea Hotels and African Pride Hotel properties.

Where can I find and redeem my eVouchers?

  • When you login to your online profile, you will be able to see in the Prokard Member Details block on top whether you have free accommodation vouchers to redeem. This information is also displayed on your profile page, under the eVouchers heading
  • Top redeem, simply scroll through your vouchers and select the one you want to redeem, by clicking on the green REDEEM button. This will take you straight into the booking process.

Can I exchange my eVouchers for cash?

  • No, eVouchers may not be exchanged for cash or alternative eVouchers

How many times can I use an eVoucher?

  • Each voucher can only be used once.

What other benefits do Gold Prokard members get?

  • Gold members also get to enjoy scrumptious savings with exclusive dining benefits that entitle them to claim a discount of up to 50% on their food bill at any participating Protea Hotel and African Pride Hotel restaurant.
  • Exclusive discounted car hire rates with Budget Car Hire.
BRONZE PROKARD BENEFITS
How do I become a Bronze Member?

  • The Bronze Prokard offers GUESTS a taste of what the Prokar Rewards Programme is all about.
  • Every GUEST who stays at any of our Protea Hotel or African Pride Hotel properties can receive a complimentary Bronze card.
  • It’s free and all we need in order to give you your Bronze card is a confirmation of your name, email and mobile number - this is so we can communicate with you and keep you up to date with all the special offers, news and happenings at Protea Hotels!

What are my benefits?

  • From your second stay at one of our properties – you will start earning 2.5% of your net accommodation spend back in Prokard Rands
  • Once you have earned 100 Prokard Rands, you can start spending! You can use your Prokard Rands to pay for any future accommodation booking or you can save on your bill by swiping your mag-striped Bronze Prokard on check-out and using your Prokard Rands to pay for your full hotel bill.
MORE EXCITING DEVELOPMENTS
A match made in getaway heaven

  • In very exciting news, Protea Hotels is now officially a part of Marriott International's global brand portfolio - made up of 20 brands which operate more than 4000 hotels in 79 countries!
  • The Marriott Rewards Programme will, for the time being, remain entirely separate and cannot be used in any Protea Hotels or Africa Pride-branded hotels. Similarly, Prokard cannot be used to earn or redeem Prokard Benefits (including Prokard Rands) at the various hotel brands that fall under Marriott International.

What is the new Protea and Avios partnership all about?

  • By partnering with the Avios travel rewards programme, we’re now able to offer our Prokard members even more amazing benefits!
  • From 1 November 2013, all Prokard members have the opportunity to start earning Avios – which can be used to save on, or pay for, British Airways flights in South Africa and overseas!

How does it work?

  • All you need to do is simply join AVIOS Travel Rewards Programme, or British Airways Executive Club.
  • Avios are collected at a rate of 1 Avios for every R10 spent on accommodation. Plus, you’ll also have the option of exchanging Prokard Rands for Avios, at a rate of 2 Avios for every 1 Prokard Rand – provided it’s in a multiple of 500 Prokard Rands.
  • Simply visit proteahotels.com or call 0861 11 9000 to exchange your Prokard Rands for Avios. (Also, please allow 7 working days for your Avios to reflect in your BA Executive Club account.)
  • Just remember to always present your Prokard and quote your Avios/BA Executive Club membership number when checking in.
  • Silver, Gold and Platinum members will be able to earn both Prokard Rands and Avios!
  • From their second stay at any Protea Hotel or African Pride Hotel, Bronze members will have the option to choose whether they’d prefer to earn Prokard Rands or Avios.
IMPORTANT TO KNOW
Special Offers and Email Communications

  • As a Prokard member, whenever you receive a special communication or monthly newsletter, you’ll also find your current Prokard Rands balance stated at the top of the email. (It makes it so much easier to see how much you could save!)
  • Just please keep in mind, that while this balance is valid, it does exclude any activity from the past 3 working days.

How do I get in touch?

  • You can call us on 0861 11 9000 - Protea Hotels Reservations
  • You can call us on 0861 50 5050 - African Pride Reservations
  • You can email us at prokard@proteahotels.com
Book a hotel
0861 11 9000 Intl: +27 21 430 5300
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