Best Price Promise

Protea Hotels Best Price Promise encompasses the following elements:

  • Best Rate Guarantee
  • Secure Transactions
  • Guaranteed Rooms
  • No Booking Fees
  • Full Hotel Information
  • Loyalty Programme

Protea Hotels Best Rate Guarantee

Protea Hotels Best Rate Guarantee ensures that customers receive the best available room rate when making a reservation through the Website. If you book through the Website and then find a lower publicly available rate within 12 (twelve) hours for the same hotel, room type and dates and same terms and conditions of purchase on any website, or through a travel agency and/or travel management company, we will match the lower rate and give an additional 25% (twenty five percent) off, subject to the following:

  • No refunds will be given. We will however amend the booking to the lower rate. Should you not elect to reserve the accommodation at the lower rate, we have no further liability or responsibility to you.
  • The Guarantee does not include rates that have been negotiated by the hotel with corporations, membership rates, government rates, promotional rates or travel agency rates; we will only match rates which are generally available to the public.
  • The rate to be matched must also be for the same number of guests on the same dates as the original booking, for the same length of stay.
  • The type of room for which the application of the Guarantee is sought must be the same type and quality of room as booked on the Website.
  • The Guarantee does not apply to rates for accommodation offered via websites where the hotel brand and specific hotel are not known until the booking is made.
  • The Guarantee does not include other websites' published rates that "package" travel, entertainment, hotel and/or food components, such as: airfare plus hotel stay, hotel stay plus car rental or similar packages.
  • Protea reserves the right to cancel the Guarantee or amend the terms and conditions as set out herein at any time in its sole discretion, without prior notice to you.

Secure Transactions

When you book on, you can trust your transactions are safe and secure. Because, we use state-of-the-art technology and have partnered with a leading provider of Internet trust services to ensure that your personal information is automatically encrypted before it‘s sent over the Internet. Further information is attainable through our privacy clause for Protea Hospitality group

Guaranteed Rooms

Booking on is the best way to guarantee your room. If for any reason your reservation cannot be honored, Protea Hotels will provide you with a room and transportation to another convenient and comparable hotel, either within the Protea Hotels portfolio or another Hotel.

No Booking Fees

Many other travel sites charge a hidden booking fee, so why not avoid the hidden fees? Simply, make your reservations directly on and you’ll never pay a booking fee.

Full Hotel Information

The most comprehensive information about our hotels! Know before you go. is your resource for complete and comprehensive information about our hotels, including up-to-date room descriptions, photos, destination information, maps and directions, so you can make the most of your stay at Protea Hotels.

Loyalty Programme - Prokard

Enjoy the benefits of our Prokard Loyalty programme.

  • Our Prokard Bronze Card is completely free to any GUEST staying at one of our Protea Hotel properties. For those new to our Prokard programme, the Bronze card offers an introduction to some of the great benefits, savings and exclusive treatment that our Prokard members enjoy on a regular basis:
  • You will receive your complimentary Bronze Prokard when you check-in at any of our Protea Hotel or African Pride Hotel properties. It is absolutely free and once you have your new Prokard, you can create your online membership profile via our website This online profile will allow you to make online bookings, check your Prokard Rands balance and much more!
  • Whenever you make your 2nd accommodation booking, you will start earning Prokard Rands. You’ll earn 2.5% of whatever you spend on your accommodation back in Prokard Rands. Prokard Rands are just like real cash: 1 Prokard Rand = R1, and as soon as 100 Prokard Rands have been saved – you can start spending them on your next accommodation booking. So the more often you stay, the more Prokard Rands you’ll earn.
  • Plus, you also enjoy the privilege of being able to spend your Prokard Rands on any accommodation booking and hotel services you want. You can use them to pay for meals, room service, beverages, and even spa treatments – simply swipe you mag-striped Prokard when you check-out to pay for you full hotel bill!
  • Upgrade and enjoy additional benefits with our Silver and Gold membership.
  • Click here to JOIN PROKARD
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